Client Services

Every order is carefully prepared to ensure it arrives beautifully, safely, and just as it should.

You may return eligible items within 30 days of receipt, provided they are unopened, unused, in their original packaging and, where applicable, with any tamper seal fully intact.

Please note, we cannot accept returns of opened, used or unsealed products, including tamper-sealed items such as fragrance oils, once the seal has been broken. Once opened, we are no longer able to verify the integrity, safety or condition of the contents for reasons of health protection, hygiene and product integrity.

Under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

Any return that does not meet the above conditions will be refused and returned to you.

If you wish to return an eligible item, please contact us first at hello@ollieandsebastian.com, quoting your order number, full name, address and email address.

Once your return has been received and inspected by us, any refund due will be processed in accordance with your statutory rights and our returns policy. For eligible returns, refunds are generally processed within 24 hours of receipt of the returned goods.

If you receive an incorrect item, or an item that is damaged or faulty, please contact us as soon as possible. In such circumstances, we will provide an appropriate remedy in line with your statutory rights, which may include a refund or replacement, together with any applicable delivery costs.

When returning an item, we strongly recommend that you obtain proof of posting. Please note that proof of posting is not the same as proof of delivery.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

PAYMENT

We currently accept all credit & debit cards and PayPal.
You do not need a PayPal account in order to make a purchase. Simply follow the checkout steps and choose PayPal as your payment method.

DELIVERY

Our UK delivery charge is £4.99 per order or free for orders over £50.
All orders except custom made are dispatched within 24 hours.
Please allow up to 3 working days for your delivery.
Monday to Saturday only.

International Order shipping fees are calculated at checkout. Please note that you are responsible for any import or duty costs levied in your country.